Know Your Customer (KYC)

KYC (Know Your Customer) checks are required by the Joint Gambling Authority of the Federal States (GGL) as an anti-fraud measure once you reach €1,000 in deposits.

A KYC check is a confirmation of the following information from the account holder:

Valid Picture ID: A passport, driver’s license, or national ID card. The identification must be a valid government-issued photo ID.
Utility Bill: A utility bill no less than 3 months old showing that you live at the address listed on your Wildz account.
Confirmation of Payment Method: These statements should be no older than 3 months and must include the account number and account holder’s name:
- Bank Transfer: Bank statements should include the account holder’s name and address and should match the details on their Wildz.de account.
- Credit Cards: Front and back images of the credit card are required, and the backside of the card must be signed. The front image must clearly show the first 6 and last 4 digits (1234 56XX XXXX 1234).
- E-Wallets: E-Wallets follow the same general rules as bank statements. They should include the account holder’s name and address and match their Wildz details. For customers using e-wallets that do not provide paper or PDF statements, a screenshot of the account details showing the customer name and address is required.

The player will have 30 days to complete their KYC check once their total deposits exceed €1,000. Documents should be uploaded to Wildz at My Account.

[i18n] FAQsTitle

Why is Know Your Customer (KYC) important?

KYC checks are vital since they help prevent money laundering, fraud or other illegal activities. It also protects you as a customer and verifies you are the account owner.