Responsible Gaming

The issue of Responsible Gaming is one we take extremely seriously at Wildz. It is a crucial topic central to our code of ethics.

We know the potential social and financial harm associated with problem gaming. Therefore, our staff are regularly trained on responsible gaming awareness, and we have dedicated tools and information designed to ensure that you can have a safe gaming experience on our site.

Below are helpful tips on safeguarding against problem gambling and details of professional support.

Underage Gambling

Raising Awareness of Underage and Youth Gambling Risks

Underage gambling can lead to a range of severe consequences, including the potential for developing problem gambling behaviours later in life, financial issues, emotional distress, and impacts on academic performance. Young people are particularly vulnerable to the allure of gambling due to their developmental stage, which may affect their ability to make fully informed, risk-based decisions. To help prevent these risks, we are committed to raising awareness among players, parents, and guardians about the harms youth may face when exposed to gambling. Our educational content encourages clear family discussions on the importance of setting boundaries and understanding the risks associated with gambling at a young age.

Content-Blocking Software for Parents

To assist parents and guardians in creating safer digital spaces for young people, we provide direct links to content-blocking software options that restrict access to gambling sites. By including these resources, parents take proactive steps to prevent youth from accessing age-restricted content.

If there are minors in your household or the risk of them accessing your devices, please avoid sharing your login credentials, don’t use the “remember password” function, and keep your credit card or banking information private. Additionally, consider using parental control software like www.netnanny.com or www.cyberpatrol.com to limit access.

Reporting and Contact Information for Underage Gambling Concerns

We take underage gambling very seriously and encourage players to report any instances where underage individuals may be attempting to engage in gambling activities. Our Responsible Gaming page includes clear contact information for reporting underage gambling concerns, ensuring these issues can be addressed swiftly and effectively.

If you wish to report underage gambling, please get in touch with our Customer Service.

Personal Gaming Limits

Wildz promotes various personal gaming limits to help players control their gambling expenditures.

Available to players at all times, our limit functionalities can be applied for time-frames of 24 hours, 7 days or 30 days and include:

Deposit limit: Deposit limits let you put a ceiling on the maximum amount you can deposit into your account. Once that amount is reached, you’ll no longer be able to deposit until the set period of time is up.
Time limit: This option allows you to set a time limit on your play. Once this is reached, the system will automatically log you out of your account.
Net loss limit: Choose a Net loss limit to stop gaming with Wildz once your losses have met a predefined amount - preventing you from placing further wagers with us.
Wagering limit: To cap the amount you can bet, you should activate this particular limit type.

You can adjust your limits at any time. Please note that if the limit is decreased (adjusted downwards), the change is effective immediately. If the limit is increased (adjusted upwards), the change will take effect after a 7-day cooling period. Find our limit section by clicking here.

Automatic Withdrawal Limit

Another tool designed to help players stay in control of their gambling is the automatic withdrawal limit. This option allows you to set a monetary limit (please note that the minimum amount to be chosen is €20) for when individual game-round wins should go straight to withdrawal. When a game-round win is equal to or higher than your chosen limit, this win will automatically be paid out as a withdrawal instead of being added to the balance of your Wildz account.

Panic Button

The Panic Button allows you to take a break from gambling. If you opt to use this tool, you cannot log in to your account for the next 24 hours. Choose this option if you feel like you need some time away from gambling or if your gambling activity is starting to get out of control.

You can activate a 24-hour ban at any time. A clearly displayed Panic Button is always available on every website page. Note that once requested, the ban cannot be revoked.

If you feel that you still need more time away from gambling after a 24-hour ban period has elapsed, you may want to consider self-excluding instead.

Self-Exclusion

Our Self-Exclusion Programme is a support tool designed for players who may be experiencing gambling-related issues or those who feel they need a break from gambling. This programme offers a defined period during which players will be prevented from accessing their accounts and gambling services, ensuring a chance to pause, access support resources, and return to play only when ready. Here’s an overview of the program’s features and how to activate self-exclusion:

How to Register and Activate Self-Exclusion

To activate self-exclusion, players can follow these steps:

Via Your Account: To activate a time-out or Self-Exclusion, go to the My Account > Limits section of your account. In the account settings, select your preferred definite exclusion period.

Through Customer Support: Contact our Customer Support team via Live Chat for help with activating self-exclusion. Upon activation via Your Account, self-exclusion will begin immediately, logging players out of their accounts and preventing re-access until the exclusion period has expired.

Note that if you decide to request a definite self-exclusion by contacting our Customer Service, it does not take effect immediately. You will be duly notified by a member of our Support team after it has been applied to your account.

If you wish to decrease your definite self-exclusion period, a minimum ‘cooling-off’ period of 24 hours applies before it can be reinstated following a time-out. Please understand that if you wish to decrease or revoke an indefinite self-exclusion period, Wildz may, at its discretion, accept or not, and it shall only be effective seven (7) days from the acceptance of the request.

If you feel that you still need more time away from gambling after the chosen period of time has elapsed, you may extend this period by contacting us.

Marketing Restrictions

Marketing and promotional communications will be paused, ensuring no further direct outreach during the exclusion period.

Managing Funds and Withdrawals During Self-Exclusion

Players can still contact Customer Support to withdraw any remaining funds during self-exclusion. This process allows access to balances (subject to verification) while preventing new deposits until the exclusion ends.

Reinstatement at the End of Self-Exclusion

Once the self-exclusion period has elapsed, players may choose to regain account access:

Automatic Account Reinstatement: Your account will automatically reactivate. You will receive an email with links to optional tools for setting limits and a self-assessment to support your responsible gaming journey.
Support and Resources: The reinstatement email includes links to self-assessment tools, responsible gambling tips, and information on setting deposit and play limits.

Confidentiality and Data Protection

The details of any self-exclusion, including duration and personal information, will be kept strictly confidential and accessible only to authorised personnel. All self-exclusion data will be stored securely in compliance with applicable privacy laws to protect player privacy.

Our self-exclusion programme reflects our commitment to responsible gaming by offering players an accessible way to take a break, get support, and manage their gambling activity responsibly.

Reality Checks

Wildz has introduced Reality Checks as a way of keeping track of your gambling activity during a session. At regular 60-minute intervals, you will be advised to take a 5-minute break. This is required by the State Treaty on Gambling. After acknowledging this notice, you can continue playing after the 5-minute break. You will also receive some info related to your current session, such as the length of time playing and the amount spent/won, while you’ll also be presented with the option to view your transaction history or leave the game you are playing.

Account Closure

Please note that this account closure option should only be used for reasons related to Wildz specifically. If the reason you wish to close your account is due to problematic gambling, please use the Self-Exclusion option instead.

If you wish to take a more extended break or close your account due to other reasons not related to addiction prevention, you can choose to make an indefinite account closure. Once an indefinite closure request has been made, you can no longer log in to the account. You can contact our Customer Support to inquire about the possibility of reopening your account.

Find the account closure option and more information by clicking here.

How Online Gaming Works

Online gambling games like slots are built using complex systems to ensure fairness and randomness. Understanding how these systems work can help players engage in gambling responsibly.

Random Number Generators (RNG)

Most online gambling games (slots, etc.) use a Random Number Generator (RNG) system. RNGs are algorithms that generate random outcomes for each game round, ensuring fairness. Each spin of the reel or deal of the card is independent of the previous one, meaning past outcomes do not influence future ones.

For example, every time you spin a slot game, the RNG generates a random result determining where the reels stop.

It’s crucial to understand that there is no way to predict or influence the outcome of these games.

Return to Player (RTP)

Every game comes with a built-in percentage known as Return to Player (RTP). The RTP is the theoretical percentage of all wagered money a game will pay back to players over time. For example, a game with an RTP of 95% means that, over time, for every €100 wagered, €95 is returned to players, while €5 is retained by the operator.

However, this does not guarantee any individual result. In the short term, results can vary greatly. A high RTP does not mean you will win more often; it simply reflects the long-term theoretical return.

House Edge

The house edge is the operator’s mathematical advantage over players in each game. This advantage ensures that the operator will make a profit over time. In slot games, the house edge can range from 2% to 15%, depending on the game’s design.

Understanding these mechanics helps You understand that the house always has an advantage, and gambling should be seen as entertainment rather than a way to make money.

Common Gambling Myths Debunked

There are many misconceptions surrounding gambling, which can lead to unhealthy gambling behaviours.

Myth: I’m due for a win

This myth is often referred to as the gambler’s fallacy. It’s the belief that a win is inevitable after a series of losses. In reality, each spin or game round is independent, and previous outcomes do not impact future results. Games are based on random outcomes, and there is no pattern that players can predict.

Myth: Hot and cold streaks are real

While it may seem that you’re on a “hot streak” or “cold streak,” these are simply random events clumped together. Slots and other RNG-based games do not operate on any kind of cycle or memory. If a machine is paying out frequently, that doesn’t mean it will continue to do so, nor is it due for a loss.

Myth: I can increase my chances of winning if I keep playing

Players sometimes believe that staying in a game longer will improve their odds of winning. However, gambling games are designed to be random, and no strategy can overcome the house edge or guarantee a win. Chasing losses or staying in the game for longer periods can lead to overspending and problem gambling behaviours.

Myth: You can predict or control the outcome of a game

Many gamblers feel they can control or predict outcomes by developing a strategy for winning on slot machines or believing in lucky numbers. However, all outcomes are entirely random. No external factor can influence results, such as time of day, amount wagered, or game position.

Myth: Online games are rigged

Licensed and regulated iGaming operators are required to ensure fair play. The regulator mandates that all games use certified RNGs and meet strict technical standards to ensure fairness. Rigging games is illegal, and regulatory oversight ensures operators provide a transparent and secure gaming environment.

Responsible Gaming Practices

Understanding how games work and debunking myths is the first step towards responsible gambling. Players should also adopt responsible gaming habits:

Set a budget: Before you start gambling, decide how much money you are willing to spend. Stick to this limit.
Limit time spent gambling: Set a time limit for your gambling sessions to avoid spending excessive time playing.
Don’t chase losses: If you lose money, avoid the temptation to try to win it back. Chasing losses can lead to further financial harm.
Treat gambling as entertainment: Remember that gambling should be for fun. The odds always favour the house, and making money should never be the goal.

If you need support or feel that your gambling is becoming problematic, resources such as Gambling Therapy or Gamblers Anonymous are available to help with free, confidential advice.

Useful Tips

Online gambling is intended to be a fun and enjoyable experience, but for a small number of players, it can spiral out of control due to a variety of reasons. Here’s a short list of guidelines to protect yourself and prevent the onset of problem gambling:

Only gamble ‘within your means’, or in other words, what you can safely afford to lose.
Don’t ever attempt to ‘chase losses’, which means trying to recoup what you have already spent.
Know when enough is enough. Put controls in place to ensure you don’t exceed your betting limits.
Remember, gambling & drugs/alcohol don’t mix.
Take some time out if you are gambling recklessly or outside your usual betting patterns.

Self-Assessment Test

Check Dein Spiel is an organisation that offers a comprehensive self-test to help you determine whether you are playing at a healthy level or if you have problem gambling tendencies. After finishing the test, you will receive direct feedback with suggestions and information about what you can do to improve your gambling habits. They provide support information and can refer you to help centres near your home if necessary. Rest assured, these experts are bound to strict confidentiality. If you are concerned about gambling or just curious, we encourage you to take the quiz when you have a spare moment.

Counselling Centres for Addiction in the Federal Republic of Germany:

Here you can find information and further support on how to counteract problem gambling, including links to helpful organisations: Fachverband Glücksspielsucht e. V., the Landeskoordinierungsstellen Glücksspielsucht and Bundeszentrale für gesundheitliche Aufklärung. On these sites, you can find extensive information about problem gambling, instructions, and contact details for getting professional assistance, should you need it.

Here you can find a list of local advice center in your area, for example:

Baden-Württemberg

Beratungs- und Behandlungszentrum für Suchterkrankungen Büchsenstraße 34/36
70174 Stuttgart
Tel: 0711 2054345
E-Mail: [email protected]

Bayern

Blaukreuz-Zentrum München
Kurfürstenstraße 34
80801 München
Tel: 089 332020 E-Mail: [email protected]

Berlin

Caritasverband für Berlin e. V.
Große Hamburger Straße 18
10115 Berlin
Tel: 030 66633400
E-Mail: [email protected]

Brandenburg

Ambulante Beratungs- und Behandlungsstelle für Suchtkranke und Suchtgefährdete
Großbeerenstraße 187
14482 Potsdam
Tel: 0331 73040740
E-Mail: [email protected]

Bremen

Bremer Fachstelle Glücksspielsucht
Bürgermeister-Smidt-Straße 35
28195 Bremen
Tel: 0421 9897927
E-Mail: [email protected]

Hamburg

AS - Aktive Suchthilfe
Repsoldstraße 4
22097 Hamburg
Tel: 040 2802170
E-Mail: [email protected]

Hessen

Fachambulanz für Suchtkranke
Rheinstraße 17
65185 Wiesbaden
Tel.: 0611 3411760
E-Mail: [email protected]
Web: www.caritas-wiesbaden-rheingau-taunus.de

Mecklenburg-Vorpommern

Schwerpunktberatungsstelle Glücksspielsucht Schwerin Ferdinand-Schultz-Straße 12
19055 Schwerin
Tel: 0385 5213143
E-Mail: [email protected]

Niedersachsen

Fachstelle für Sucht und Suchtprävention
Berliner Allee 8
30175 Hannover
Tel.: 0511 878138-0
E-Mail: [email protected] Web: www.diakonisches-werk-hannover.de/sucht

Nordrhein-Westfalen

Suchtberatungs- und Therapiezentrum Fachambulanz Langerstraße 2
40233 Düsseldorf
Tel: 0211 7353264
E-Mail: fachambulanz@diakoniedüsseldorf.de

Rheinland-Pfalz

Fachstelle Glücksspielsucht
Lotharstraße 11 - 13
55116 Mainz
Tel: 06131 9074625
E-Mail: [email protected]

Saarland

Psychosoziale Beratungs- und Behandlungsstelle für pathologisches Glücksspielen
Johannisstraße 2
66111 Saarbrücken
Tel: 0681 3090650
E-Mail: [email protected]

Sachsen

Suchtberatungsstelle der GESOP gGmbH
Gasanstaltstraße 10
01237 Dresden
Tel: 0351 21530830
E-Mail: [email protected]

Sachsen-Anhalt

Beratungszentrum/Regionalstelle Glücksspielsucht Leibnizstraße 4
39104 Magdeburg
Tel: 0391 5324913
E-Mail: [email protected]

Schleswig-Holstein

Beratungs- u. Behandlungsstelle für Glücksspielsucht
Wall 38
24103 Kiel
Tel: 0431 26044500
E-Mail: [email protected]

Thüringen

Caritas Suchthilfe-Zentrum S13
Werner-Seelenbinder-Straße 14
99096 Erfurt
Tel.: 0361 21658460
E-Mail: [email protected]

At Spielsucht Beratungsstellen, you can find contact details to help and counselling centres on a regional level throughout the Federal Republic of Germany.

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